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  • Where Do I Start

    Well I am not sure where to put this but, since it is R2R related I will put it here. I am seriously considering getting out of tape all together, I am so depressed right now I can't stand it!!! Yesterday UPS dropped of my Studer A810 that I sent out for a check up!!! Well they pretty much destroyed it!!! When I saw the box I just knew trouble was coming, a good size hole and it just looked ruffed up!!! This has always been my biggest fear with owning these decks, without a local place to go to for repairs of the simplest form I have to ship it to where ever for service. I am pretty much crushed by what they did to it, and the way I feel I never want to go through this again. It just isn't worth it!!! I am guessing it was dropped or hit so hard that one of the reel tables is jammed against the face plate and probably bent god knows what underneath??? There or a couple gouges on one side where it fell or hit something, imagine it being hit so hard that the chassis was shifted enough to jam the reel table!!! This is in plain sight from the outside I have know idea of the internal damage yet, I am waiting to hear from the shipper who has to lodge a claim, yes it was insured but; I already know they are not gonna want to pay!!! They never do and always come up with some half ass reason for not paying. Sorry guys just feeling really bad right now need to vent!!!

  • #2
    That sucks in a totally bad way. Maybe this is valuable for others- I have in the past used couriers for some stuff, including same day cross country--which, as I recall, cost me 400 bucks. Worth the extra, I think. Courier level from Eastern Europe- not cheap, but still worth it and 24 hour delivery. Having your stuff being thrown around is a scary thought to begin with--and I risk it for old records. I had a piece of ancillary gear delivered here over the summer that was "lost" then found by the carrier, and delivered crushed, the pallet destroyed, large holes in box--that the carrier even pretended to believe it was an acceptable delivery only told me how careless they are-- I know stuff happens, but.....
    You'll get it sorted. Painful though.

    Comment


    • #3
      Oh man that's awful. Really no fun at all. I have passed on several tape decks I wanted to buy for this very reason, that I just didn't have confidence that they would make it to me in one piece. The A810 is a wonderful deck - I hope you find a way to resolve the problem.
      TAPE: Studer A807, A810; Revox B77 MkII; Technics RS-1700; Pioneer RT-707, RT-909
      VINYL: Denon DP59-L/Hana ML/ModWright PH 9.0; Pioneer PL-50LII/Dynavector 20xH
      DIGITAL: Bryston SP-3, Marantz NA6006/Pioneer N-50, Schiit Bifrost
      SPEAKERS: B&W Nautilus 800, Pioneer DSS-9, Velodyne FSR-15
      AMPS: Cary SLP-05/Sunfire Signature 600, Pioneer SX-1980

      Comment


      • #4
        That's why I refrain many times to keep acquiring gear like that. Believe it or not, it's safer to get gear from Europe where they put your Studer inside a wood crate, on a pallet and ship it Fedex Freight. The problem I also have is that the best techs in PR are all gone and nobody deals with recorders anymore. All good Studer techs I know are far away on the West Coast! Highly risky and costly. Sorry for your lost...
        Sketsoteric Audio: "Analog Sound, Digital Flexibility"
        http://mortechpr.wixsite.com/cassetteadventures
        http://mortechpr.wixsite.com/cgmasteringservices

        Comment


        • #5
          I had a deck destroyed by a horrible packing job by Pakmail in Canada. UPS denied the claim and Pakmail refused to cover the damage. If a deck is packed well this should never happen. When I sent the deck back for repair I used a wood crate. The deck went back and forth without a scratch.

          Sorry for your experience.
          Speakers: Vandersteen Model 7s, 4 M&K ST-150Ts, 1 VCC-5; Amplification: 2 Vandersteen M7-HPAs, CI Audio D200 MKII, Ayre V-6xe; Preamp: Doshi Audio Line Stage v3.0; Phono Pre: Doshi Audio V3 Phono Pre; Analog: Wave Kinetics NVS; Durand Telos and SME 3012R Tonearms, Clearaudio Goldfinger Statement v2; Miyajima Zero; Reel to Reel: Technics RS-1500; Doshi Tape Pre-Amp; Studer A810; Studer A812; Tascam BR-20; Multi-channel: Bryston SP-3; Digital: Custom PC> Lampizator Pacific

          Comment


          • #6
            Originally posted by El Magnifico View Post
            That's why I refrain many times to keep acquiring gear like that. Believe it or not, it's safer to get gear from Europe where they put your Studer inside a wood crate, on a pallet and ship it Fedex Freight. The problem I also have is that the best techs in PR are all gone and nobody deals with recorders anymore. All good Studer techs I know are far away on the West Coast! Highly risky and costly. Sorry for your lost...
            Roger Ginsley in Canada has done a great jobs on 2 of my decks. These guys are still around but they aren't around the corner...
            Speakers: Vandersteen Model 7s, 4 M&K ST-150Ts, 1 VCC-5; Amplification: 2 Vandersteen M7-HPAs, CI Audio D200 MKII, Ayre V-6xe; Preamp: Doshi Audio Line Stage v3.0; Phono Pre: Doshi Audio V3 Phono Pre; Analog: Wave Kinetics NVS; Durand Telos and SME 3012R Tonearms, Clearaudio Goldfinger Statement v2; Miyajima Zero; Reel to Reel: Technics RS-1500; Doshi Tape Pre-Amp; Studer A810; Studer A812; Tascam BR-20; Multi-channel: Bryston SP-3; Digital: Custom PC> Lampizator Pacific

            Comment


            • El Magnifico
              El Magnifico commented
              Editing a comment
              That's exactly my problem. They are too far away. I need a good one on the East Coast.

            • Johnny Vinyl
              Johnny Vinyl commented
              Editing a comment
              Roger Ginsley is in Pickering,ON, which is near Toronto..so definitely East Coast. Super nice guy and a very well respected tech.
              http://www.tekxelectronics.com/

          • #7
            Originally posted by jcmusic View Post
            ...Yesterday UPS dropped of my Studer A810 that I sent out for a check up!!! Well they pretty much destroyed it!!! When I saw the box I just knew trouble was coming, a good size hole and it just looked ruffed up!!!
            someone made a rookie move packing a R2R in cardboard box. If you even contemplate that route, at minimum it should be a double walled box and double boxed with Epp foam or the like. I use a Pelican case (its the only way to fly) my RS1500 has been shipped coast to coast, all over the place. I would even dare them to try and break my machine

            TechDAS | Graham Eng | ZYX | Boulder | Magico

            "Listening to Analogue music is an act of rebellion in a digital gulag" - Simon Yorke

            Comment


            • MylesBAstor
              MylesBAstor commented
              Editing a comment
              Jeff Jacobs has special boxes for shipping his machines. Very sturdy.

          • #8
            Originally posted by Rob View Post

            someone made a rookie move packing a R2R in cardboard box. If you even contemplate that route, at minimum it should be a double walled box and double boxed with Epp foam or the like. I use a Pelican case (its the only way to fly) my RS1500 has been shipped coast to coast, all over the place. I would even dare them to try and break my machine
            Well Rob,
            Just so you know, it was double walled and double boxed with 2" of foam around the entire thing and brown paper shipping stuffing. This is not my first rodeo bubba but thanks so much for you after thoughts, I feel so much better now!!!

            Comment


            • Rob
              Rob commented
              Editing a comment
              apparently your packing job wasn't enough! live and learn...anyways, sorry about your loss.

          • #9
            I feel your pain! For those shipping heavy high precision electronics around the US or the world, I highly recommend the Pelican as Rob described or flight cases or crates. All with overkill padding and support (always good to consult a packaging expert). Then have iron clad insurance and if you are really paranoid like I am, purchase impact velocity sensors which give a visual indication that the package was impacted with a force which can damage the contents. Having visual labels and sensors helps. All of the precautions and services are essential in today's world. If we cant afford to ship this way, then the odds of damage are high.
            Speakers/Amps: Genesis G2.2 Jr with Powered Servo-Sub Bass, Genesis GR1440 Mono Amps, 5,000 watts total power
            Preamp: SMc Audio VRE-1C Preamp (fully balanced inputs and output)
            Analog 1: VPI Signature 21 Belt-Drive Turntable w/ 10” 3D Printed Fatboy Gimbal Arm and Ortofon MC Windfeld Ti Phono Cartridge driving Lehmann Silver Cube Phono Preamp
            Analog 2: VPI HW-40 Direct-Drive Turntable w/ 12” 3D Printed Fatboy Gimbal Arm and Ortofon MC Anna Diamond Phono Cartridge driving Genesis Gold Phono Preamp
            Analog 3: Studer A810 R2R tape w/ Bridge Console. Using built-in tape preamp
            Digital: Lumin Network Player with Lumin NAS
            Cables: Genesis Advanced Technologies/Absolute Fidelity Interface Interconnects, Speaker, Phono and Power
            A/C Power: Extensive System Upgrades, Sub-panel w/hard-wired power cables, and IsoTek Super Titan Passive Power Conditioning for Amplifiers
            Accessories: Custom Acrylic Equipment Stands, Klaudio Ultrasonic RCM

            Comment


            • Rob
              Rob commented
              Editing a comment
              Anvil cases are an excellent choice as well. Ive met Joe Calzone the owner and he's given me the nickel tour of his factory in So Cal. his client's are a who's who's of the music and film industry. they're perhaps better than the Pelican because, like a good suit, its made to measure (bespoke): http://www.calzonecase.com/

          • #10
            I also have a Pelican case I use for shipping, and it's definitely a good investment if shipping an expensive deck is going to happen on occasion. In my instance it came with the Studer 807 I bought, but I'm sure glad to have it. Highly unlikely that any damage would come to the deck in it, and since it has a handle and wheels like the one pictured above, delivery drivers aren't as prone to throw it around roughly
            TAPE: Studer A807, A810; Revox B77 MkII; Technics RS-1700; Pioneer RT-707, RT-909
            VINYL: Denon DP59-L/Hana ML/ModWright PH 9.0; Pioneer PL-50LII/Dynavector 20xH
            DIGITAL: Bryston SP-3, Marantz NA6006/Pioneer N-50, Schiit Bifrost
            SPEAKERS: B&W Nautilus 800, Pioneer DSS-9, Velodyne FSR-15
            AMPS: Cary SLP-05/Sunfire Signature 600, Pioneer SX-1980

            Comment


            • #11
              Rob commented
              12-07-2016, 12:48 PM


              apparently your packing job wasn't enough! live and learn...anyways, sorry about your loss.

              Rob,
              You just don't get it do you? I didn't package it, the shipper repair person did as he has done hundreds of times before!!! Thanks for your imput...

              Comment


              • Rob
                Rob commented
                Editing a comment
                it wasn't clear from your post, I assumed it was returned to you in the same box you shipped it in (?) and if UPS rejects the claim, IMO your repair person that shipped it to you is culpable (having done this "hundreds of times" ). I understand the frustration is more than being compensated for your loss its finding a replacement 810 which will not be easy as there are fewer and fewer good ones out there.

            • #12
              Originally posted by jcmusic View Post
              Rob commented
              12-07-2016, 12:48 PM


              apparently your packing job wasn't enough! live and learn...anyways, sorry about your loss.

              Rob,
              You just don't get it do you? I didn't package it, the shipper repair person did as he has done hundreds of times before!!! Thanks for your imput...
              No, and I don't either. Where in your original post did you state that the shipper used his own packing and not the packing you shipped it to him in? I know your pissed about what happened as we would all be, but it's not Rob's fault your deck wasn't packed well enough to survive UPS/FedEx abuse during shipping.
              Micro Seiki SX-8000 table with flywheel, SME 3012R arm, SME 312S arm, Lyra Etna SL and Dynavector XV-1S cartridges, ARC Ref 3 phono stage, Otari MX-55 tape deck, Ampex 350 repros, Roon Nucleus Plus server, PS Audio DSJ DAC, ARC Ref 6 pre, ARC Ref 75 amp, JBL 4345 speakers, and Def Tech Ref subs.

              Comment


              • #13
                but it's not Rob's fault your deck wasn't packed well enough to survive UPS/FedEx abuse during shipping.

                I never said it was, IMHO he just kinda added insult to injury with his rookie comment... I would just about bet that no matter what you packed a deck in pelican or other case, the amount of damage done here would have broken any case!!!

                Comment


                • #14
                  Originally posted by jcmusic View Post
                  Well I am not sure where to put this but, since it is R2R related I will put it here. I am seriously considering getting out of tape all together, I am so depressed right now I can't stand it!!! Yesterday UPS dropped of my Studer A810 that I sent out for a check up!!! Well they pretty much destroyed it!!! When I saw the box I just knew trouble was coming, a good size hole and it just looked ruffed up!!! This has always been my biggest fear with owning these decks, without a local place to go to for repairs of the simplest form I have to ship it to where ever for service. I am pretty much crushed by what they did to it, and the way I feel I never want to go through this again. It just isn't worth it!!! I am guessing it was dropped or hit so hard that one of the reel tables is jammed against the face plate and probably bent god knows what underneath??? There or a couple gouges on one side where it fell or hit something, imagine it being hit so hard that the chassis was shifted enough to jam the reel table!!! This is in plain sight from the outside I have know idea of the internal damage yet, I am waiting to hear from the shipper who has to lodge a claim, yes it was insured but; I already know they are not gonna want to pay!!! They never do and always come up with some half ass reason for not paying. Sorry guys just feeling really bad right now need to vent!!!
                  Hey JC, I feel your pain. But take a deep breath and realize all is not lost. Hopefully the shipper will put a claim in and either it will get fixed or you can find another one. I remember Ki going through the same thing with a machine a couple of years ago and how pissed he was! His machine arrived trashed AIR. Sure Ki can help you find another 810 too.

                  BTW, I've had lots of friends have this happen over the years to all type of gear. One had a pair of special wood selected Avalon's that arrived (he waited six months for the wood to come in) with a forklift having been driven through the box and side of the speaker. Nothing today can really be repaired locally. Amps, preamps, turntables or R2R decks.

                  Keep the chin up buddy. It sucks and it's raw now but tomorrow's another day and you'll get through it!
                  Myles B. Astor, PhD, Administrator
                  Senior Editor, Positive-Feedback.com
                  ________________________________________

                  -Zellaton Plural Evo speakers
                  -Goldmund Telos 300 stereo amp
                  -Goldmund Mimesis 37S Nextgen preamplifier
                  -Doshi EVO and Goldmund PH3.8 phonostage
                  -VPI Vanquish direct-drive turntable
                  -VPI 12-inch 3D Fat Boy dual pivot tonearm, VPI 12-inch 3D Fat Boy gimballed and SAT LM-12 arm
                  -Lyra Atlas SL Lambda, Fuuga Mk. 2, vdh Colibri Master Signature, MutechHayabusa, MOFI Master Tracker, Sumiko Songbird cartridges
                  -Technics RS1506 with Flux Magnetic heads, Doshi V3.0 tape stage (balanced)
                  -Assorted cables including Transparent XL Gen. 6, Skogrand, Viero, Kubala-Sosna, Audience Au24SX, Genesis Advanced Technologies and Ensemble Power Cords
                  -Accessories including Stillpoint Aperture panels, Cathedral Sound panels, Furutech NCF Nano AC receptacles; Silver Circle Tchaik 6 PLC, Symposium ISIS and SRA Craz 3 racks, Audiodharma Cable Cooker, Symposium Ultra and assorted SRA OHIO Class 2.1+ platforms.

                  Comment


                  • #15
                    Originally posted by MylesBAstor View Post

                    Hey JC, I feel your pain. But take a deep breath and realize all is not lost. Hopefully the shipper will put a claim in and either it will get fixed or you can find another one. I remember Ki going through the same thing with a machine a couple of years ago and how pissed he was! His machine arrived trashed AIR. Sure Ki can help you find another 810 too.

                    BTW, I've had lots of friends have this happen over the years to all type of gear. One had a pair of special wood selected Avalon's that arrived (he waited six months for the wood to come in) with a forklift having been driven through the box and side of the speaker. Nothing today can really be repaired locally. Amps, preamps, turntables or R2R decks.

                    Keep the chin up buddy. It sucks and it's raw now but tomorrow's another day and you'll get through it!
                    Myles,
                    Thanks for the positive comments, BTW this one came from Ki. A claim has been made they are coming to pick it up so we shall see if they honor the claim or not. I will not even think about another deck until this mess gets sorted out. I still have my Otari to use until I decide what's next...

                    Comment

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