How hard can it be...? It turns out, real hard.

[TheNoose]

Well this is where industry complexity meets or in my case doesn't meet the customer...for now as the matter is unresolved I will leave out the brand names to protect the guilty (other than me).
Story so far:
1. I bought the wrong Hz turntable (50Hz), from a dealer in Oz not realising - dummy I agree -, that it would not sync with my local Hz (60) running the 20% faster. You know...Reggae Master Bob Marley sounds like Bob Chipmunk.
2. Local brand dealer in KSA knows nothing cos he wasn't involved at all in the transaction. None the less he says I'l try asking my distributor in Singapore. Meanwhile my wonderful dealer in Oz is chasing their supplier.
3. I write the manufacturer in Europe. They reply and offer to ship the replacement model to me. Great but...soon they change their offer to please contact your local distributor. Go to 2. above.
4. My dealer in Oz tells me the replacement part is AUD$850 dollars. Thats more than 1/3 the price I paid for the whole TT including tone arm and cartridge and no mention of exchange or credit for the useless motor I have. Not the best deal it seems.
5. Today I call the dealer a great bunch of guys in Oz. They suggest they will write to the manufacturer in Europe to see if there is a better way.

Of course there's manufacturer and brand agreements, brand regional distribution agreements, dealer agreements, supply chain set ups that provide channels for certain spec equipment to go into certain markets. And then there's a dumb customer who buys the wrong spec unit for another geography. See the complexity emerging...manufacturer is torn between a rock and a hard place...and so am I...a great TT that runs 20% faster.

I wonder how this will end...let's see.

[Beaur]

If all else fails look for a frequency converter, they will be cheaper than the parts you are quoted. You mich also be able to change a pully on the motor to achieve the correct speed if it's a belt drive. As long as the motor won't burn out and is able to run fast you should be able to find some type of fix.

[TheNoose]

If all else fails look for a frequency converter, they will be cheaper than the parts you are quoted. You mich also be able to change a pully on the motor to achieve the correct speed if it's a belt drive. As long as the motor won't burn out and is able to run fast you should be able to find some type of fix.

G'day Beaur, there is one and only one unit available...it retails for USD$750 on Amazon. I'm pursuing various tracks to nirvana...and will keep posting back here as things take shape.

[Alrainbow]

They make a device that can change the freq on the I lit voltage given your TT draws little power and at a constant
it may be the best and simple way to remedy your issue

[Alrainbow]

http://www.50hz.com/unitsize.htm?gcl...d4L8Fcg#design
yoir motor most
likly needs to be changed for 60 hertz this should be fine
google for others as well
ps go with a solid state converter it's cheaper and more stable

[Alrainbow]

Thinking about this further if the motor has a speed regulated this may be more complex
see if anyone from maker can give you an answer first.
Good luck

[TheNoose]

Thanks for suggestions. Industrial units don't apply to domestic situations. Here's the link https://www.amazon.com/gp/aw/d/B00QZ...6FL&ref=plSrch

[JCOConnell]

that unit has an output rated at 2000W. you don't need that, 200W should do.

[TheNoose]

JC thanks I agree however there is one and only one unit...the unit I cited to my knowledge to date for domestic frequency converters.

Stage two of this saga is 'everybody has run away'...

I was speaking with a dealer in the USA and he had asked the USA Distributor and yes I could order what I needed. Then I asked if they could ship direct to me in Saudi, suddenly he has left the conversation citing 'it' was a problem...even when I said I have a connection in the USA and the unit can be sent to him.

So far two things are missing ...

Customer Service - a customer wants to buy a spare part let's help him do that
Efficiency - what's the smartest way we can meet this customer's need

And the turntable manufacturer is MIA.

I'll give this another two weeks and see what turns up, then I move to discuss which company I am talking about to open things up another stage.

Seems international customers and international logistics is a problem unless of course I work for the US Military, which unfortunately I don't...

[TheNoose]

Ok ok ok...found a source and now asking about returning the original motor. Let's see if we can put this baby to rest.