Well this is where industry complexity meets or in my case doesn't meet the customer...for now as the matter is unresolved I will leave out the brand names to protect the guilty (other than me).
Story so far:
1. I bought the wrong Hz turntable (50Hz), from a dealer in Oz not realising - dummy I agree -, that it would not sync with my local Hz (60) running the 20% faster. You know...Reggae Master Bob Marley sounds like Bob Chipmunk.
2. Local brand dealer in KSA knows nothing cos he wasn't involved at all in the transaction. None the less he says I'l try asking my distributor in Singapore. Meanwhile my wonderful dealer in Oz is chasing their supplier.
3. I write the manufacturer in Europe. They reply and offer to ship the replacement model to me. Great but...soon they change their offer to please contact your local distributor. Go to 2. above.
4. My dealer in Oz tells me the replacement part is AUD$850 dollars. Thats more than 1/3 the price I paid for the whole TT including tone arm and cartridge and no mention of exchange or credit for the useless motor I have. Not the best deal it seems.
5. Today I call the dealer a great bunch of guys in Oz. They suggest they will write to the manufacturer in Europe to see if there is a better way.
Of course there's manufacturer and brand agreements, brand regional distribution agreements, dealer agreements, supply chain set ups that provide channels for certain spec equipment to go into certain markets. And then there's a dumb customer who buys the wrong spec unit for another geography. See the complexity emerging...manufacturer is torn between a rock and a hard place...and so am I...a great TT that runs 20% faster.
I wonder how this will end...let's see.
Story so far:
1. I bought the wrong Hz turntable (50Hz), from a dealer in Oz not realising - dummy I agree -, that it would not sync with my local Hz (60) running the 20% faster. You know...Reggae Master Bob Marley sounds like Bob Chipmunk.
2. Local brand dealer in KSA knows nothing cos he wasn't involved at all in the transaction. None the less he says I'l try asking my distributor in Singapore. Meanwhile my wonderful dealer in Oz is chasing their supplier.
3. I write the manufacturer in Europe. They reply and offer to ship the replacement model to me. Great but...soon they change their offer to please contact your local distributor. Go to 2. above.
4. My dealer in Oz tells me the replacement part is AUD$850 dollars. Thats more than 1/3 the price I paid for the whole TT including tone arm and cartridge and no mention of exchange or credit for the useless motor I have. Not the best deal it seems.
5. Today I call the dealer a great bunch of guys in Oz. They suggest they will write to the manufacturer in Europe to see if there is a better way.
Of course there's manufacturer and brand agreements, brand regional distribution agreements, dealer agreements, supply chain set ups that provide channels for certain spec equipment to go into certain markets. And then there's a dumb customer who buys the wrong spec unit for another geography. See the complexity emerging...manufacturer is torn between a rock and a hard place...and so am I...a great TT that runs 20% faster.
I wonder how this will end...let's see.
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